eSports are trendy. Just in Spain, we have more than 1,000 companies dedicated to gaming. The gaming ecosystem has tripled its activity in recent years, boosted by mobile users who enjoy games from their smartphones.

We could say that the metaverse will evolve into the Internet we know today. It will offer us a world of possibilities creating a great social network within this virtual reality. How will we, the users, benefit from this new reality? Let’s take a look at it below.

Customers have become highly demanding of companies, with little or no waiting time for getting their queries answered. They do not care if they talk to a robot or a human as long as they can get their questions replied sooner. Supporting customers is no longer a monumental task with newer technologies such as artificial intelligence and visual search.